Consumer information

The relationship between a lawyer and his client, in cases where the client is a natural person not acting within the scope of his business activity or within the scope of independent professional practice, is governed by Act No. 634/1992 Coll., on Consumer Protection, as amended (hereinafter referred to as the " Act ").

 

At the request of a client who is a consumer, the lawyer is obliged to issue a document confirming the provision of the service, indicating the date of provision of the service.

 

In the event of a complaint about a legal service, the lawyer is obliged to issue the client, who is a consumer, with proof of when the client exercised the right to a complaint, what the content of the complaint is and what method of handling the complaint is requested.

 

In the event of a dispute between a client and a lawyer, the consumer has the right to an out-of-court settlement of this dispute arising from a contract for the provision of legal services. The Czech Bar Association is the authorized body for the out-of-court settlement of consumer disputes between a lawyer and a client who is a consumer, from contracts for the provision of legal services. More information about the out-of-court settlement of disputes by the Czech Bar Association can be found on the website www.cak.cz.

 

The resolution of a dispute between a lawyer and a client shall be governed by the provisions of the law or the Lawyers' Conciliation Rules. The client may file a motion within one year from the date on which he first asserted his right, which is the subject of the dispute, with the lawyer. The out-of-court resolution of consumer disputes is not subject to a fee and the parties bear the costs associated with it themselves.